Return Policy
Return & Refund Policy
At ElvraModern, customer satisfaction remains one of our highest priorities. We understand that selecting handcrafted pet jewelry, gemstone accessories, pearl collars, matching pet-and-owner jewelry, and decorative pet fashion pieces online requires confidence. This Return & Refund Policy explains our procedures regarding returns, exchanges, refunds, damaged items, incorrect orders, delivery issues, and customer support.
Our Commitment to Customer Satisfaction
At ElvraModern, we specialize in carefully curated pet accessories inspired by fashion, art, craftsmanship, and modern lifestyle design. Many products include natural shell pearls, gemstone beads, handcrafted decorative elements, tassels, charms, crystals, and unique artisan details.
Because each piece is created with attention to design and quality, we want every customer to feel confident when shopping with us. If an issue arises with your purchase, our support team will review your request and work toward a fair solution whenever possible.
This policy outlines the conditions under which returns, exchanges, replacements, store credits, and refunds may be available.
30-Day Return Window
Customers may request a return within thirty (30) calendar days after the package has been delivered according to carrier tracking records.
Return requests submitted after the return period may not qualify for refund approval unless required by applicable consumer protection laws.
To initiate a return request, please contact our support team before sending any item back. Unauthorized returns may not be accepted.
Eligibility Requirements
Returned items must generally meet the following conditions:
- Item received within approved return period
- Unused condition whenever applicable
- No intentional damage or misuse
- Original components included
- Original packaging included when possible
- Proof of purchase available
- Return authorization received from support team
Items showing significant wear, misuse, unauthorized modifications, or accidental damage may not qualify for refund approval.
Non-Returnable Situations
For hygiene, safety, customization, and product integrity reasons, certain products or circumstances may not qualify for return eligibility.
Examples May Include:
- Customized products
- Personalized accessories
- Items intentionally damaged after delivery
- Products altered by third parties
- Items returned without authorization
- Products missing major components
- Packages refused without contacting support
- Excessively worn products
Damaged, Defective, or Incorrect Orders
If your order arrives damaged during transportation, contains manufacturing defects, or includes an incorrect item, please contact us as soon as possible.
To help expedite review, customers should provide:
- Order number
- Photographs of received item
- Photographs of packaging
- Description of issue
- Delivery information
Our team will investigate the situation and determine whether a replacement, refund, repair assistance, store credit, or alternative solution is appropriate.
Return Process
Step 1 โ Contact Support
Email service@elvramodern.store with your order details and reason for return.
Step 2 โ Review Request
Our team reviews eligibility and determines whether additional information is required.
Step 3 โ Receive Authorization
Approved requests receive return instructions and shipping guidance.
Step 4 โ Ship Return
Package the item securely and send it according to provided instructions.
Step 5 โ Inspection
Returned items are inspected after arrival.
Step 6 โ Resolution
Refund, exchange, replacement, or store credit is processed when approved.
Refund Processing
Approved refunds are generally issued through the original payment method whenever possible.
Depending on financial institutions, payment processors, and banking procedures, refund processing times may vary.
Most approved refunds appear within several business days, although some banks may require additional processing time.
Shipping charges, customs fees, taxes, duties, or carrier surcharges may be non-refundable depending on circumstances and applicable regulations.
Exchange Policy
In eligible situations, exchanges may be available for different sizes, colors, styles, or replacement products.
Exchange availability depends on inventory status and product availability at the time the request is processed.
If a requested replacement is unavailable, alternative solutions may be offered.
Packages Lost During Return Transit
Customers are encouraged to use trackable shipping services when returning items.
ElvraModern cannot guarantee responsibility for packages lost before reaching the designated return facility.
Tracking information and shipping receipts should be retained until the return process has been completed.
Order Cancellation Policy
Orders may be canceled before fulfillment begins.
Once processing, packaging, personalization, production, or shipment activities have started, cancellation availability may become limited.
Customers should contact support immediately if cancellation is required.
Frequently Asked Questions
Can I return an item after 30 days?
Requests submitted beyond the return period may not qualify for approval.
Do I need original packaging?
Original packaging is preferred whenever available.
Can customized items be returned?
Customized products are generally non-returnable unless defective.
When will my refund arrive?
Refund timing depends on banks and payment processors.
Can I exchange for another design?
Exchange availability depends on stock and eligibility.
What if I received the wrong product?
Please contact us immediately with photographs and order details.
Important Legal Notice
ElvraModern reserves the right to review all return requests individually and determine eligibility based on order records, product condition, customer communications, carrier information, photographic evidence, and applicable consumer protection regulations.
Abuse of return privileges, fraudulent activity, chargeback abuse, repeated policy violations, or intentional misuse of products may result in denied requests.
Nothing in this policy limits rights that may be provided under applicable local consumer protection laws.
Contact Us
If you have questions about returns, refunds, exchanges, damaged products, order issues, or policy details, please contact our customer support team.
Brand: ElvraModern
Website: elvramodern.store
Email: service@elvramodern.store
We are committed to providing responsive customer service and helping customers resolve concerns as efficiently as possible.
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